Shipping Policy
At Blacksandwhite, we aim to deliver your orders in a timely and efficient manner. Below are the details of our shipping policies:
1. Shipping Locations
We offer shipping across India. Unfortunately, we do not currently offer international shipping.
2. Shipping Charges
We provide free shipping on selected products or during promotional offers.
Standard shipping charges may apply for certain items or regions. Any applicable shipping fees will be clearly displayed at checkout.
3. Shipping Timeframe
Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
Shipping Time: Once the order is processed, delivery typically takes 7-10 business days, depending on your location.
4. Shipping Confirmation
You will receive a confirmation email and/or SMS once your order has been shipped, including tracking details so you can monitor the status of your shipment.
5. Delayed or Lost Shipments
While we strive to ensure timely delivery, delays may occasionally occur due to unforeseen circumstances. If your shipment is delayed beyond the estimated delivery time or appears lost, please contact us at info@blacksandwhite.com or WhatsApp 8788930245, and we will assist you in tracking the order.
6. Address Changes
Please ensure that your shipping address is entered correctly at checkout. If you need to update or correct your shipping address, contact us as soon as possible after placing the order. Once the order is shipped, we may not be able to change the shipping address.
7. Undeliverable Packages
If a package is returned to us due to incorrect address details, failure to receive, or refusal of delivery, we will notify you and attempt to re-ship the order. Additional shipping fees may apply in such cases.
8. Damaged or Missing Items
If your order arrives damaged or items are missing, please notify us immediately. We will work to resolve the issue, either by sending a replacement or issuing a refund, based on the situation.
9. Contact Us
For questions regarding your shipment, please contact us:
Email: info@blacksandwhite.com
WhatsApp: 8788930245